Please read these Terms & Conditions carefully before using our services.
By submitting your device for repair, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
1. Australian Consumer Law (ACL)
Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
You are entitled to a replacement, refund, or re-service for major failures and compensation for any other reasonably foreseeable loss or damage.
Nothing in these Terms & Conditions excludes, restricts, or modifies your rights under Australian Consumer Law.
2. Warranty on Repairs
Phone Fix Lab provides a 12-month limited warranty on eligible repairs from the date of service completion, unless otherwise stated.
This warranty covers:
* Faulty parts supplied and installed by us
* Workmanship related to the original repair
The warranty applies only to the specific repair performed and does not extend to unrelated faults or pre-existing conditions.
This warranty does not cover:
* Customer-supplied or third-party parts
* Existing faults unrelated to the original repair
* Damage occurring after repair completion
3. Warranty Claims
All warranty claims will be inspected and assessed by our technicians.
If you are not satisfied with the outcome, you may contact us for review:
* Email: service@phonefixlab.com
We handle all claims in accordance with Australian Consumer Law.
4. What is NOT Covered Under Warranty
Warranty will not apply in the following cases:
* Physical damage (including cracks, drops, or impact damage)
* Liquid or water damage after repair
* General wear and tear or cosmetic damage
* Misuse, neglect, accidents, power surges, or external damage
* Devices repaired, modified, or serviced by third parties after repair
* Software-related issues (including OS errors, corruption, malware, failed updates, account issues, or data recovery requests)
* Customer-supplied or third-party parts
* Parts not supplied or installed by Phone Fix Lab
* Data loss before, during, or after repair
The Phone Fix Lab warranty applies only to the original repair and installed parts and does not cover unrelated faults, pre-existing defects, or future component failures.
5. Previous Repairs & Device History
Customers must disclose any prior repairs, modifications, refurbishment, liquid exposure, or known faults.
We are not responsible for issues arising from undisclosed damage, previous repair attempts, or pre-existing conditions discovered during service.
6. Device Condition & Testing Limitations
Where a device is submitted in a non-working, not powering on, or unstable condition, full functionality testing may not be possible prior to repair.
Diagnosis and testing will be limited to the reported fault and any functions reasonably accessible during inspection.
While all reasonable care and skill will be exercised, Phone Fix Lab is not responsible for pre-existing, hidden, or unrelated faults not directly associated with the original issue.
Additional issues may only become apparent after repair or during extended testing, particularly in devices affected by liquid damage or motherboard-level faults.
Any additional issues discovered may require further assessment and customer approval before further work is carried out.
7. Liquid Damage Devices
Liquid-damaged devices may contain hidden corrosion and ongoing deterioration.
While reasonable care is taken, we do not guarantee the long-term reliability, performance, or lifespan of liquid-damaged devices.
8. Manufacturer Warranty
Repairs may affect or void manufacturer, carrier, insurance, or extended warranties.
Customers are responsible for checking warranty implications before authorising repair.
9. Testing & Authorisation
By submitting a device, you authorise us to perform reasonable diagnostics, testing, software checks, and functional verification required to complete the repair.
This may include testing of display, charging, battery, cameras, microphones, speakers, sensors, connectivity, and related components.
10. Replacement Parts
Repairs may involve new, refurbished, OEM-equivalent, aftermarket, or compatible parts where appropriate and permitted by law.
Customers may request preferred part types where available.
All parts supplied by Phone Fix Lab are covered by the applicable warranty.
11. Customer-Supplied Parts
We do not provide warranty for faults caused by customer-supplied or third-party parts.
Any risks, compatibility issues, or performance limitations remain the customer’s responsibility.
12. Battery Performance
Batteries are consumable components that naturally degrade over time.
We are not responsible for reduced battery performance due to age, usage patterns, charging habits, environmental conditions, or prior wear.
13. Advanced Repairs (Motherboard & Micro-Soldering)
Advanced electronic repairs involve inherent risk due to the complexity and sensitivity of components.
Despite all care, devices may become non-repairable due to pre-existing faults, corrosion, prior repairs, or component failure.
Liability is limited to rights under Australian Consumer Law.
14. Waterproofing
Opening a device may compromise its original water-resistant seals.
We do not guarantee water resistance after repair.
15. Data Responsibility
Customers are responsible for backing up all data before repair.
We are not liable for any data loss, corruption, or recovery.
16. Uncollected Devices
Devices must be collected within 90 days of completion.
After this period, devices may be recycled, disposed of, or sold in accordance with uncollected goods legislation (to recover costs).
17. Limitation of Liability
To the extent permitted by law, we are not liable for indirect or consequential losses including loss of data, profit, business, or device use.
Nothing in this clause limits your rights under Australian Consumer Law.
18. Data Security, Privacy & Passcode Access
Phone Fix Lab respects your privacy and takes reasonable steps to protect customer data during all repair services.
Customers are responsible for backing up all data before submission.
We are not responsible for any data loss, corruption, or deletion that may occur during diagnosis, repair, software updates, restoration, or testing.
Where devices are locked, customers may be required to provide temporary access (PIN, passcode, pattern, biometrics, Apple ID, or Google account) to allow full diagnosis and testing.
This access is used only for:
* Diagnosis of faults
* Repair verification
* Testing device functionality
* Calibration, configuration, activation, or validation of repaired parts
We do not intentionally access personal content unless required for repair or authorised by the customer.
Customers may refuse access; however, this may limit testing and affect our ability to fully verify repair results or configure new installed parts however customer can choose to do in-front when in store.
We do not store, copy, or retain customer data except where temporarily required for authorised repair or testing purposes.
All information is treated as strictly confidential and not shared, except where required by law.
Customers acknowledge that devices may contain sensitive data and that risks exist during repair, especially in liquid-damaged or faulty devices.
19. Agreement
By proceeding with our service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions and authorise Phone Fix Lab to perform the requested services.